FAQ

  • Please fill out our reservation form at the bottom of the homepage.

  • A 50% deposit is required to reserve your room. The remainder is due 30 days prior to arrival. Exceptions for surgeries within the 30 day window may be made depending on availability.

  • All recovery stays must be reserved in advance. Clients are encouraged to check in the day before surgery as arriving immediately post-anesthesia with luggage and fresh wounds pose safety concerns and complicates intake. Same-day arrivals can interfere with consent protocols and present legal concerns, as clients are not in a condition to sign documents or complete intake independently.

    Each stay includes pre-arranged transportation, orientation and a structured intake process. Standard check-in is at 3:00 pm.

    All guests flying in must check-in the day prior to surgery for safety and sanitary concerns.

    The night prior is $150 and includes dinner, snacks, beverages, and all amenities while you settle into your surroundings.

  • Please carefully review the Policies & Terms of Stay page.

  • Due to the privacy and safety concerns for our guests, we do not provide our address. We will arrange your transportation to our home.

  • Use the = menu in the top left to navigate to the Policies & Terms of Stay page

  • Check-in: 3 pm the day prior to your surgery

    Check-out: 11am

    Please review complete terms of stay page

  • Yes, there is a $150 per day guest fee with your private room booking. Due to privacy concerns, overnight guests are only permitted with private room bookings.

  • Yes. One pre-approved guest may visit during the 9 am - 5 pm visiting hours.

  • We provide round-trip services to MCO from 7 am to 5 pm Monday - Saturday. Additionally, we offer round trip transportation to your clinic for surgery and one post-op appointment.

  • Yes, we will accommodate your dietary needs. Please ensure you mention your diet or allergy requirements when filling out the online form. If we do not confirm your dietary needs in advance with your reservation, your food will have to be paid out of pocket.

  • There is a 24-hour video surveillance system in shared spaces, and our staff keeps everyone and their belongings safe. You may take private photos and videos in your room, however any video or social media posting in shared spaces are permitted only with explicit permission.