Policies & Terms of Stay

At Velvet Recovery Home, our mission is to provide a calm, inclusive and clinically informed environment for individuals healing after surgery. Please review the following policies carefully — they are designed to protect your safety, and the well-being of every guest.

Velvet Recovery Home is a premium post-operative recovery service, offering a serene, supportive home environment for individuals healing after various types of surgery. While our staff includes licensed medical professionals, our services are intended to support comfort and recovery, and do not replace medical care or hospitalization.

Deposit & Payment Procedures

  • 50% non-refundable deposit is required at the time of booking to secure your reservation

  • An additional $100 guest deposit during Introductory pricing ($150 guest deposit standard pricing) is required at the time of booking

  • Final payment is due 30 days prior to arrival. Failure to pay results in cancellation and forfeiture of deposit

  • Reservations are only confirmed once payment is received and intake documents are completed

  • No payment reminders will be sent

  • Accepted payment methods: Credit/Debit Card, cashier’s check, or bank transfer via secure payment site (no cash)

Cancellations & Rescheduling

  • Final payment is due 30 days prior to arrival. Failure to pay results in cancellation and forfeiture of deposit

  • All deposits (including guest deposit) are non-refundable

  • Reschedules within 48 hours incur a fee 15% of total reservation

  • Reschedules more than 30 days prior may be made once and are valid for 1 year

  • If you are unable to have surgery on your surgery date for any reason, no refunds will be given; however we will honor your reservation for one year

  • No refunds for natural disasters or government travel restrictions; however we will honor your reservation for one year

  • No refunds or rescheduling for cancellations less than 30 days prior to arrival, no-shows, surgery delays, complications during surgery, or early check-outs

Check-In/Check-Out

  • Check-in time: 3:00 pm

    Check-out time: 11:00 am

  • $75 fee applies for day-of-surgery check-in

  • Early check-in or late check-out: $50 per instance (must be preauthorized)

Meals

Notify us of any allergies, dietary restrictions, or vegan/vegetarian at time of booking

House Conduct & Damages

  • No harassment, verbal abuse, disruptive behavior, or refusal to follow staff direction

  • Clients must observe quiet hours: 9:00 pm — 8:00 am

  • No smoking, vaping, alcohol, or recreational drugs on property

  • Guests are financially responsible for any damages beyond normal wear

Room Location & Guest Policy

  • Shared room: 1-2 guests

  • Private room: 1-2 guests, may include private bath

  • No outside visitors allowed

  • Companions only allowed with private suite booking, at additional cost

  • Guest must remain on-site for the duration of their stay

Inclusive Environment

We welcome guests of all genders and identities. All services and spaces are designed for privacy and dignity

Photography & Media

  • No photos/videos in shared spaces without staff permission

  • Personal photos may be taken in private rooms

Medication & Care

  • All medications must be disclosed in advance

  • Clients manage their own medications

  • Staff may assist with reminders but do not administer IVs or medications

Medical Disclaimer

Velvet Recovery Home is not a medical facility. We do not provide clinical diagnosis, emergency care, or medication administration. In the event of a medical complication, we will contact emergency services and transport the client to the nearest hospital. Clients are responsible for following their surgeon’s instructions and for their own medical care.

Included Transportation

  • Flight information must be provided 2 weeks in advance

  • Includes: Surgery transport, one post-op appointment transport, and MCO airport pick-up/drop-off (7:00am — 7:00pm) or return to your destination

  • Alternate airport transport may be available on a case-by-case basis, with $100+ surcharge

  • We will not provide transport for massage, personal errands, or non-surgical purposes

General Conditions

Velvet Recovery Home is not liable for loss, injury, or damages related to third-party services or unforeseen circumstances (e.g. acts of God, civil disturbance). We may cancel reservations if errors occur or fraudulent activity is suspected. All terms are subject to change without notice,

Liability Statement

We do not provide medical procedures or diagnoses and are not affiliated with any surgical provider. We offer recovery support only. We are not responsible for the outcome of your procedure or complications associated with the recovery process. In case of an emergency, clients will be transported to the nearest hospital and their emergency contact provided will be contacted.

By booking your stay you agree to these policies and terms of stay.